DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you don’t need an account to place an order, you can complete your order as a guest user if you want.
WHICH PAYMENT METHODS DO YOU ACCEPT?
You can use credit card and wire transfer payment options.
WHAT SHIPPING METHODS DO YOU USE?
We usually work with Aras Kargo, but we also provide shipping with different cargo companies according to customer demands. For orders going abroad we work with other logistic companies . Orders from Istanbul are generally delivered by ourselves.
IN HOW MANY DAYS DO I GET MY ORDER?
In Turkey your order will be delivered to you within a maximum of 3 business days according to normal conditions.
If you are living not in Turkey it will generally take 2-4 weeks.
WHAT ARE YOUR RETURN CONDITIONS?
If there is a problem with the products you have received from our online store or if the products you have received do not meet your needs, you can return them after delivery. The legal period specified for the return of the products is 14 days from the date you receive the product. If the product you purchased has not lost its resellable feature, you can return it with your invoice within 14 days from the date of delivery.
The products you want to return will be quickly and accurately examined and concluded by our relevant team according to the scope contained in the “Distance Sales Agreement”. Make your returns or exchanges in Turkey with “Aras Kargo” with which we have an agreement.